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Testimonials

VitalWare’s products have had a significant impact on our clients and their business.

“As soon as we saw the demo we were blown away! VitalWare™ showed us a user-friendly, easy to use interface that we'd never experienced with other software. From day one we have been able to identify bugs in our chargemaster we never would have know about without VitalWare."

Teresa Kiddie
Chargemaster Analyst, Enterprise Business Analytics
SCL Health

“We found VitalWare to be the most open and innovative mid-revenue-cycle vendor out there. They’re committed to the future. We feel they’re way ahead of the competition when it comes to developing new features and technical advancements. Everything in CDM is evolving and we’re confident VitalWare will take us to the next step.”

Michelle Davidson
Chargemaster Analyst
FirstHealth of the Carolinas

First Health of the Carolinas is a private, not-for-profit health care network with 509 beds. They are located in Pinehurst, NC and serve 15 counties in the mid-Carolinas.

"When UCHealth researched tools five years ago to manage our charge master, we were at unique point in our growth as a health care system. We were becoming a multi-hospital system and needed scalability, efficiency and functionality. VitalWare™ allows us to grow and expand while also providing a high-tech tool that is constantly updated with innovative developments. We are also able to give feedback and have suggestions implemented into the tool. Ultimately, VitalWare helps UCHealth operate efficiently and innovatively while providing excellent service and care for our patients."

Jenny Eno
Director, Epic Revenue Cycle Team
UCHealth

UCHealth is a nationally-recognized health care system based in the Rocky Mountain region with more than 100 clinic locations and 9 hospitals totaling more than 1,000 beds. UCHealth hospitals have been recognized among the best in the country by US News & World Report, other rating services, and healthcare organizations that closely examine medical specialties.

“With VitalWare we finally have a usable chargemaster that can be imported and analyzed out of Epic into a single line! VitalWare saves us hours of coding research, and we can now answer reimbursement questions much faster. Finding any CPT® code is simple and swift, and the OPPS calculator is a big help verifying that payments are correct.  VitalWare’s great features make us more efficient every day.”

Tracy Weaver Stachowski
Senior Chargemaster Specialist
Lakeland Health

Lakeland is a not-for-profit, community-owned health system that includes three hospitals, an outpatient surgery center, a regional cancer center, rehabilitation centers, 2 long-term care residences, home care and hospice services, and 34 affiliate physician practice locations.

"Area hospitals suggested we look at VitalWare™, and we’re glad we did!  VitalWare conducted a comprehensive Chargemaster audit then delivered detailed reports -- very helpful in implementing changes. Because of VitalWare, we are better aligned with our Finance department in making price changes and have improved communications. Their support team has been knowledgeable and professional. We are very happy we chose VitalWare!"

Cerilda Aleck
Chargemaster / Coding Specialist
Little Company of Mary

Little Company of Mary is an acute care hospital located just outside of Chicago in Evergreen Park, IL.

"VitalWare's OPPS Calculator is an incredible time saving tool giving us immediate benefit. With the new OPPS calculator, we are twice as productive, cutting our processing time in half. Consequently, we are also much more accurate at identifying underpayments, catching billing errors, and keeping our AR (Account Receivables) in balance."

Deana DeSalvatore, CRCS-I
Patient Account Analyst, Managed Care
Hackensack Meridian Health, Tinton Falls, NJ

"I would recommend VitalKnowledge to other hospitals. I’ve been doing the Chargemaster for seven years and was involved in all of our year-end changes. VitalKnowledge is a huge help because we are able to export certain things into Excel format to formulate our CDM for year-end – for coding changes and for all of our departmental changes. Everyone in Chargemaster knows that it is a busy and challenging time of year, and in comparison to previous years I can’t even express how helpful it was."

Liz Knisel
Senior Chargemaster Analyst
ProMedica

"I would recommend VitalCDM because it’s so easy to use. You can track variances between the catalog and the site chargemaster line items, identify linked and un-linked items and quantify the percentage of standardization, providing a pathway to success.  Roll-up reporting provides excellent statistical information across our health system."

Manager, Revenue Integrity
Large Midwestern Health System

"I was excited when we decided to move to Vitalware as it seemed so easy to use, and it is. VitalCDM is extremely user-friendly and the Client Service has been great. This really exceeded our expectations in December updating expired or changing charge CPT codes. I would highly recommend Vitalware to anyone looking at a chargemaster tool."

Paula Pedersen
Director, Patient Financial Services
Memorial Hospital, Abilene, KS

“We are excited to partner with VitalWare for our chargemaster tool. Our enterprise CDM Coordinators are impressed with the product and have sent feedback that VitalCDM and VitalKnowledge are easier to use than our previous chargemaster toolset.”

Sean Wylder,
IT Director, Business Applications
Adventist Health

Jackie-Hinderks

"I have been in my role for 2 years. In the first year of my employment we used a different company for our chargemaster tool. That tool was not very user friendly. When we decided to go to VitalWare I was extremely excited as it seemed the tool would be easy to use, and it is. Very easy to use, great customer service, and exceeded my expectations this past December when I got ready to update charge codes that had expired or changing CPT codes. EXCELLENT TOOL!!!"

Jaclyn Hinderks, FHFMA
Director, Revenue Cycle
Rice Memorial Hospital, Willmar, MN

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