When Clients Trust You, Word Gets Out
VitalWare™ is Committed to Client Success
We know the personal experiences of others in the business of healthcare revenue cycle management is an important, even deciding factor, in choosing a new revenue cycle management partner. Peer referrals and user experiences are two of the top considerations for decision makers today.
VitalWare is centered around our obsession with client satisfaction. The thoughts and opinions of our remarkable clients is what drives future innovation and success.
Check out what they have to say.
VitalWare allows us to grow and expand while also providing a high-tech tool that is constantly updated with innovative developments.
Director, Epic Revenue Cycle Team
"The name says it all – VITAL for productivity and efficiency."
“Why do we like VitalWare? The name says it all – VITAL for productivity and efficiency. With VitalWare we easily research codes and payment, find LCDs and NCDs, and keep all chargemaster changes in one spot. Transparency is crucial to our business. Bank audits require us to show how new charges are created as well as our approval processes. VitalWare gives us easy access to what auditors need to see without adding extra tasks for our staff.”
Manager CDM / Revenue Integrity
Valley Presbyterian Hospital
Valley Presbyterian is one of the largest and most prestigious full-service acute care facilities in the San Fernando Valley. Their 350-bed hospital serves thousands of families each year, with access to a wide range of medical expertise and leading-edge technology across all elements of care.
“I can’t fully express how much this company has helped us!"
"We have used the VitalWare tools for years and cannot say enough good things. Recently we had a coder on a leave of absence and asked the VitalWare team if they would be willing to help us out with some outsource contract inpatient coding. We have had some not so great experiences with other vendors and with having such a great relationship with the VitalWare team we had full trust that they would perform top-notch for us. To no surprise it was a great experience for us and them. They were dedicated to our accounts, had open communication, and great discussions between the coders. I can’t fully express how much this company has helped us! "
Brittany Johnson, RHIT
Hospital Coding Supervisor | Revenue Cycle
Carris Health, Willmar, MN
Carris Health is a new entity created to deliver health care to West Central and Southwest Minnesota. Carris Health is a partnership between CentraCare Health, Rice Memorial Hospital and ACMC Health.
“VitalWare is on the cutting edge.”
"CodeValidate™ is an awesome bonus for our Billing and Coding staff. It’s used constantly to check and confirm medical necessity. When it comes to Medicare and industry changes, we know VitalWare is on the cutting edge."
Mad River Community Hospital, Arcata, CA
“They're committed to the future.”
“We found VitalWare to be the most open and innovative mid-revenue cycle vendor out there. They’re committed to the future. We feel they’re way ahead of the competition when it comes to developing new features and technical advancements. Everything in CDM is evolving and we’re confident VitalWare will take us to the next step.”
FirstHealth of the Carolinas, Pinehurst, NC
“VitalWare’s great features make us more efficient every day.”
“With VitalWare, we finally have a usable multi-facility Epic chargemaster (EAP) file that can be imported into VitalCDM, analyzed and managed as a single line! VitalWare saves us hours of coding research, and we can now answer reimbursement questions much faster. Finding any CPT® code is simple and swift, and the OPPS Calculator module is a big help verifying that payments are correct. VitalWare’s great features make us more efficient every day.”
Tracy Weaver Stachowski
Senior Chargemaster Specialist
Lakeland Health, Saint Joseph, MI
“We are very happy we chose VitalWare!”
"Area hospitals suggested we look at VitalWare, and we’re glad we did. VitalWare conducted a comprehensive chargemaster audit then delivered detailed reports -- very helpful in implementing changes. Because of VitalWare, we are better aligned with our Finance department in making price changes and have improved communications. Their support team has been knowledgeable and professional. We are very happy we chose VitalWare!"
Chargemaster / Coding Specialist
Little Company of Mary, Evergreen Park, IL
“VitalWare's OPPS Calculator is an incredible time saving tool...”
"VitalWare's OPPS Calculator is an incredible time saving tool giving us immediate benefit. With the new OPPS calculator, we are twice as productive, cutting our processing time in half. Consequently, we are also much more accurate at identifying underpayments, catching billing errors, and keeping our AR (Account Receivables) in balance."
Deana DeSalvatore, CRCS-I
Patient Account Analyst, Managed Care
Hackensack Meridian Health, Tinton Falls, NJ
“I can’t even express how helpful it was.”
"I would recommend VitalKnowledge™ to other hospitals. I’ve been doing the Chargemaster for seven years and was involved in all of our year-end changes. VitalKnowledge is a huge help because we are able to export certain things into Excel format to formulate our CDM for year-end – for coding changes and for all of our departmental changes. Everyone in Chargemaster knows that it is a busy and challenging time of year, and in comparison to previous years I can’t even express how helpful it was."
Senior Chargemaster Analyst
Promedica, Toledo, OH
“I would recommend VitalCDM™ because it’s so easy to use.”
"I would recommend VitalCDM because it’s so easy to use. You can track variances between the catalog and the site chargemaster line items, identify linked and un-linked items and quantify the percentage of standardization, providing a pathway to success. Roll-up reporting provides excellent statistical information across our health system."
Manager, Revenue Integrity
Large Midwestern Health System
“This really exceeded our expectations!”
"I was excited when we decided to move to Vitalware as it seemed so easy to use, and it is. VitalCDM is extremely user-friendly and the client service has been great. This really exceeded our expectations in December updating expired or changing charge CPT codes. I would highly recommend Vitalware to anyone looking at a chargemaster tool."
Director, Payment Financial services
Memorial Hospital, Abilene, KS
“We are excited to partner with VitalWare.”
“We are excited to partner with VitalWare for our chargemaster tool. Our enterprise CDM Coordinators are impressed with the product and have sent feedback that VitalCDM and VitalKnowledge are easier to use than our previous chargemaster toolset.”
IT Director, Business Applications
Adventist Health, Roseville, CA
“What great software!”
"I have been in my role for 2 years. In the first year of my employment we used a different company for our chargemaster tool. That tool was not very user friendly. When we decided to go to VitalWare I was extremely excited as it seemed the tool would be easy to use, and it is. Very easy to use, great customer service, and exceeded my expectations this past December when I got ready to update charge codes that had expired or changing CPT codes. EXCELLENT TOOL!"
Jaclyn Hinderks, FHFMA
Director, Revenue Cycle
Rice Memorial Hospital, Willmar, MN
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