As far as what you had to pay on an annual basis, Vitalware far exceeded our old solutions in total value. With Vitalware, we get so much for the money we’re paying, and truly, it’s a far better company.
— Kathy Huston
Charge Capture Coordinator Hendrick Medical Center
Vitalware has impacted the entire hospital with everyone from the compliance department to pharmacy and the business offices using the platform. Our investment in the solution has not only proven a return when it comes to efficiency and accuracy, but more importantly, it has proven beneficial for our employees, and their satisfaction is an outcome we are proud of.
— Connie Marinucci
Compliance Manager Parkview Medical Center
The solution is user-friendly, you can understand right away what you’re looking at—it doesn’t require its own master’s degree.
— Rhonda Lupardus
Chargemaster Reimbursement Manager Midland Health
We have used the Vitalware tools for years and cannot say enough good things. Recently we had a coder on a leave of absence and asked the Vitalware team if they would be willing to help us out with some outsource contract inpatient coding. We have had some not so great experiences with other vendors and with having such a great relationship with the Vitalware team we had full trust that they would perform top-notch for us. To no surprise, it was a great experience for us and them. They were dedicated to our accounts, had open communication, and great discussions between the coders. I can’t fully express how much this company has helped us!
— Brittany Johnson
Hospital Coding Supervisor | Revenue Cycle Carris Health
With Vitalware, we finally have a usable multi-facility Epic chargemaster (EAP) file that can be imported into VitalCDM, analyzed and managed as a single line. Vitalware saves us hours of coding research, and we can now answer reimbursement questions much faster. Finding any CPT® code is simple and swift, and the OPPS Calculator module is a big help verifying that payments are correct. Vitalware’s great features make us more efficient every day.
— Tracy Weaver Stachowski
Senior Chargemaster Specialist Lakeland Health
Why do we like Vitalware? The name says it all – vital for productivity and efficiency. With Vitalware, we easily research codes and payment, find LCDs and NCDs, and keep all chargemaster changes in one spot. Transparency is crucial to our business. Bank audits require us to show how new charges are created as well as our approval processes. Vitalware gives us easy access to what auditors need to see without adding extra tasks for our staff.
— Rita Sullivan
Manager CDM / Revenue Integrity Valley Presbyterian Hospital
There’s a commitment to excellence here at Hendrick in all areas of our operation and in our commitment to our patients, employees, and community and we’re always looking for vendor partners that will share that commitment with us. With Vitalware, we’ve found a partner that really gets that, and gets what we’re all about. We couldn’t be happier.
— Kathy Huston
Charge Capture Coordinator Hendrick Medical Center
CodeValidate™ is an awesome bonus for our Billing and Coding staff. It’s used constantly to check and confirm medical necessity. When it comes to Medicare and industry changes, we know Vitalware is on the cutting edge.
— Doug Shaw
CEO Mad River Community Hospital
We were able to accomplish a lot very quickly, but now we’re learning even more about the capabilities, so we’re going back, and tweaking to get things exactly the way we want them…so it was good and it’s getting even better.
— Rhonda Lupardus
Chargemaster Reimbursement Manager Midland Health
We are excited to partner with Vitalware for our chargemaster tool. Our enterprise CDM Coordinators are impressed with the product and have sent feedback that VitalCDM and VitalKnowledge are easier to use than our previous chargemaster toolset.
— Sean Wylder
IT Director, Business Applications Adventist Health
I was excited when we decided to move to Vitalware as it seemed so easy to use, and it is. VitalCDM is extremely user-friendly and the client service has been great. This really exceeded our expectations in December updating expired or changing charge CPT codes. I would highly recommend Vitalware to anyone looking at a chargemaster tool.
— Paula Pederson
Director, Patient Financial Services Memorial Health System
With the complexities of ICD-10, MedEvolve was searching for a partner that could exceed the needs of our clients. ICD Sherpa’s ability to assist with documentation and code assignment made Vitalware the obvious choice.
— Mike Schiller
President and CEO MedEvolve
It has given us peace of mind, eliminating the stress that comes with compliance issues. It has become so easy to verify what we are creating and identify any problems along the way. Not only are there fewer issues, but rectifying those issues is quick and painless
— Connie Marinucci
Compliance Manager Parkview Medical Center
They've been able to hop on the phone right away and go to work with us on any issue. That availability, and timeliness, together makes a real difference. Combined with the ease of use of the tool, I find myself ramping up very quickly.
— Rhonda Lupardus
Chargemaster Reimbursement Manager Midland Health
VitalCDM, VitalKnowledge, and VitalIntegrity assures that definitions employed are meaningful to a nurse, and equally meaningful to a radiology technician.
— Kathy Huston
Charge Capture Coordinator Hendrick Medical Center
I would recommend VitalCDM because it’s so easy to use. You can track variances between the catalog and the site chargemaster line items, identify linked and unlinked items and quantify the percentage of standardization, providing a pathway to success. Roll-up reporting provides excellent statistical information across our health system.
— Manager
Revenue Integrity Large Midwestern Health System
I would recommend VitalKnowledge™ to other hospitals. I’ve been doing the chargemaster for seven years and was involved in all of our year-end changes. VitalKnowledge is a huge help because we are able to export certain things into Excel format to formulate our CDM for year-end, for coding changes, and for all of our departmental changes. Everyone in chargemaster knows that it is a busy and challenging time of year, and in comparison to previous years I can’t even express how helpful it was.
— Liz Knisel
Senior Chargemaster Analyst Promedica
Vitalware is very user-intuitive and not difficult to figure out, even if you are new to the product.
— Kathy Huston
Charge Capture Coordinator Hendrick Medical Center
Our technology partnership with Vitalware has significantly improved our product’s diagnosis search tool. The addition of VitalIntelligence™ has enabled us to allow our users to engage in smart search using common phrases and abbreviations. The Vitalware team is very responsive to our needs and always provides excellent customer service. We highly recommend Vitalware.
— Kisha Crofts
Director of Implementation and Product Development HybridChart, Inc.
Vitalware allows us to grow and expand while also providing a high-tech tool that is constantly updated with innovative developments.
— Jenny Eno
Director, Epic Rev Cycle Team UCHealth
Of all the implementations I’ve done, this was the smoothest yet.
— Rhonda Lupardus
Chargemaster Reimbursement Manager Midland Health
Vital365 has made huge improvements in our revenue cycle. It's revolutionized and streamlined our coding process. Vitalware technology gives our community hospital the ability to concurrently code with no additional staff. We’re now talking with physicians about documentation while the patient is still in the hospital, significantly improving our productivity
— Jed Rudd
Director of Ancillary Services and Safety Mad River Community Hospital
I talk with the Vitalware team weekly, and we put together different ideas of what would make the product better — and almost every two weeks, upgrades are implemented in the tools. Their response to us as a customer has just been outstanding.
— Kathy Huston
Charge Capture Coordinator Hendrick Medical Center
Vitalware is a huge stress reliever for our facility. I truly don’t know how I would be able to do my job without them. You all are awesome, and I have to say, Vitalware has by far the best account representatives I have EVER had... you always think of our facility, and me personally, and I feel we have a great connection.
— Jamie Smith
Business Office Manager Harrison County Community Hospital
I have been in my role for 2 years. In the first year of my employment we used a different company for our chargemaster tool. That tool was not very user-friendly. When we decided to go to Vitalware I was extremely excited as it seemed the tool would be easy to use, and it is. Very easy to use, great customer service, and exceeded my expectations this past December when I got ready to update charge codes that had expired or changing CPT codes. Excellent tool. Excellent tool!
— Jaclyn Hinderks
Director, Reveue Cycle Rice Memorial Hospital
Vitalware's OPPS Calculator is an incredible, time-saving tool giving us immediate benefit. With the new OPPS Calculator, we are twice as productive, cutting our processing time in half. Consequently, we are also much more accurate at identifying underpayments, catching billing errors, and keeping our AR (Account Receivables) in balance.
— Deana DeSalvatore
Patient Account Analyst, Managed Care Hackensack Meridian Health
Vitalware plays a vital role for our critical access hospital. It has not only improved our chargemaster visibility throughout all departments in our organization, it has also provided increased efficiencies through detailed, real-time insights that bring potential issues to our attention immediately.
— Brandi Cieslak
Financial/Chargemaster Central Valley Medical Center
Before [Vitalware], we were wasting hours looking for new codes and cross-referencing new codes to ensure we weren’t making any errors. Vitalware gives us this information quickly and in a user-friendly format. With so many timely and usable resources on hand, it has become our go-to source.
— Connie Marinucci
Compliance Manager Parkview Medical Center
One coding error can be huge. Being able to monitor with Vitalware gives us a snapshot look at return on investment on a weekly basis. Our savings have far exceeded the cost of the product compared to the errors we're finding.
— Kathy Huston
Charge Capture Coordinator Hendrick Medical Center